Hayden B Dennis

Masters - Information Technology

Graduated from American Intercontinental University
Curriculum focused on Database Administration, Network Administration,
Business Fundamentals and Object-Oriented Programming in a .NET Framework

Bachelor of Arts - Psychology

Graduated: Major in Psychology
Minor in Spanish

Software Test Engineer

QA Analyst/E-Commerce Manager

• Performed exploratory and functional testing of 4 web-based e-commerce applications and 4 content management sites with web app features
• Successfully launched 8 website applications utilizing HTML, CSS, Javascript and PHP code to determine the UI/UX design, format and features of each site
• Implemented marketing ad campaigns and SEO optimization to drive site traffic which increased sales over 50% in first year
• Established e-commerce business as sole proprietor and procured all Florida state licensing for reseller sales tax requirements
• Modified Ruby-Based(Liquid) and PHP files for 3rd party plugins

Quality Assurance Tester (Temp Contract)

• Initiated Test Planning and composed detailed Test Plan for ACAMS to lead Anti-Money Laundering risk assessment software development project
• Created dozens of formal test cases to equip Beta clients for User Acceptance Testing according to test plan specifications.
• Identified test objectives and executed functional tests to meet all testing requirements on time and before project completion

Software QA Analyst

• Composed hundreds of exclusive test cases for web-based mobile apps implemented in more than 50 law enforcement agencies nationwide
• Utilized features of TFS to report/track defects, validate fixes, and document test cases executed for specific projects required by state and local agencies
• Performed functional testing on electronic citation software applications Quick Ticket, Pocket Citation, Virtual Partner and Report Beam installed on laptops and hand-held devices

Software Test Engineer II

• Created, updated and executed test cases for EESOH-MIS software application while employing functional, integration, and regression testing strategies.
• Implemented several user acceptance tests for Beta Testers from Tyndall Air Force Base and provided deliverables to validate business requirements
• Reported bugs and validated bug fixes for builds and releases using Bugzilla defect tracking
• Interfaced with customers, vendors, and all company departments to resolve technical and quality problems

Software QA Analyst (Temp Contract)

• Executed over 1000 test cases for proprietary Health Management Application in English, Spanish, and Portuguese versions of the software
• Validated and integrated data imported from Glucose/Insulin reading devices
• Validated data imported from Glucose Monitoring Devices and Insulin Pumps for QA testing and reporting

Software QA Analyst (Temp Contract)

• Transcribed over 50 defects from defect tracking into test cases using Mercury TestDirector for Quality Center
• Participated in company led Test Automation training sessions using regression test samples from Mercury Quick Test Professional
• Composed SQL queries for data retrieval from relational databases in SQL Server

Software QA Analyst (Temp Contract)

• Responsible for functional and regression testing of 9 web-based applications as a member of a SCRUM team with 3 developers practicing Agile methodology
• Drafted over 200 test cases for web-based app written in ASP.net & ColdFusion

Software Support/QA Analyst

• Responsible for QA testing online gaming software and managing servers running website applications
• Acted as liaison between software licensees, hosting services and application development
• Created system documentation and business requirements for new features and releases

Data Analyst

• Developed MS Access database to provide system for weekly employee census and management
• Integrated Visual Basic Applications code and SQL queries in design of database using MS Access
• Provided QA and research support for PC Deployment and Standardization project at corporate offices

Software Implementation Analyst (Temp Contract)

• Contributed to Charter/ICOMS Billing Conversion Project as member of Data Analysis & Setup team
• Collected data for data mapping of ICOMS and setup of system parameters in AS/400 environment
• Performed functional testing for QA and research, following initial conversion and confirmed data accuracy

PC Technician

• Completed data migration project on over 220 laptops and workstations for US Navy Recruiting Office
• Implemented OS upgrade to XP, data migration and provided on site support at Home Banc Mortgage
• Initiated XP post migration next day support as a Hewlett Packard consultant at Charles Schwab bank

Systems Log Analyst (Associate, Business Systems)

• Presented resolutions for over 170 Failures/Cases and Turnover tasks for the Log Analysis Department • Responsible for defect tracking/reporting during client UAT testing and validating requirements for fixes
• Tested both manual and automated processes on ICOMS 4.0 – 5.0 billing software in AS/400 environment
• Ran SQL queries and executed AS/400 commands in order to display files, jobs or queries

PC Technician

• Backed up, migrated data and setup LAN for Social Security Administration and Spherion Staffing Agency
• Re-imaged and replaced hard drives for workstations located in Washington Mutual Loan Center

Help Desk Analyst

• Provided technical support for realtors using Multiple Listing Service software
• Configured modem initialization strings and printer/display peripherals for use with proprietary software